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Global Privacy Policy

Global Privacy Policy of Covetrus


At Covetrus IE, Unit 11, Annacotty Business Park, Annacotty, Co. Limerick V94 YW71, as a part of a group Covetrus (“COVETRUS”), we’re committed to protecting the privacy and security of your information. Whether you are a veterinary healthcare provider or a pet or horse owner, we know the privacy of your information is important. This policy is designed to help you understand what information we collect, why we collect it, how we use it, and how you can manage your information with us. COVETRUS strives to improve the health of companion animals and horses, and to improve the experience of the people involved along the way. Information you provide to us allows us to alert pet owners when their pet’s medication is running out, to notify veterinary healthcare providers when a patient is overdue for a visit, or to make sure we always stock enough of the products you rely on us to provide. In order to do these things, we collect both personal and non-personal information in a few different ways.

Information you provide to us

We collect information at several different points as we interact with you. This includes when you create an account, order from the online store, chat with customer service, speak with your account representative, use one of our products or services, register for our newsletter, participate in promotions, or participate in surveys. The information we collect includes things like the name of a pet owner or veterinarian, business ID, address, a pet’s name, pet health updates, mailing addresses, email addresses, telephone numbers, payment information, and passwords.

Information we collect when you use our product and services

When you use our products and services, we collect information about how you are using them and how well those products and services are working. For example, this can include usage data, device data. Our products, websites and emails utilize technology to collect information. This includes things like web beacon data in emails, and via cookies and flash cookie data and device data such as IP addresses, operating system types, and browser types when you use our website. You can adjust your settings in your device browser to disable some of these if you prefer not to share this information. We also collect data when you use our veterinary healthcare products, including information in user accounts.

Using your data is subject to your consent when it is necessary according to the law. You can withdraw your consent at any time by unsubscribing from the product and discontinuing use.

What we do with data - Veterinary healthcare providers

For veterinary healthcare providers accessing our website, platform, PIMS systems, or other products, or downloading apps from our websites, we collect data in user accounts, and we may access, use and archive information, including to ensure that digital prescriptions and patient records are always consistent, and that you have a complete view of your patient records. We may share your (clinic’s) name, sales volume, and products sold with manufacturers and other industry partners in order to comply with contractual obligations, such as providing information to our manufacturers as an authorized distributor of a product subject to drug supply chain security and transparency reporting requirements, or for manufacturer marketing purposes. Our websites, platforms, products, and apps may also each be subject to additional terms and conditions.

In addition:

  • We do not share personal information with any other entities without your express consent or for legal reasons.
  • We may share your own data with you, as a veterinary healthcare provider, so you can use that information to deliver the best possible care to your patients.
  • We share data analytics, based on de-identified information, with manufacturers and industry partners. For example, this may include data such as total sales of a medication in a certain region or overall compliance percentages of animals with a particular disease, in order to identify trends in the market and inform overall animal care outcomes.
  • We work with manufacturers on targeted manufacturer marketing programs. Your participation in any targeted manufacturer marketing program is on an opt-in basis, and any non-de-identified data would only be shared with manufacturers with your consent.

What we do with data - Pet owners

For pet owners accessing veterinarian storefronts or otherwise using our services, we collect data to help improve your user experience, and help identify and close gaps in your animal’s care. Information we collect provides insights, which we help turn into action, which means healthier and happier pets.

  • We use your information to provide customer service to you, like checking order status or working with your veterinarian to confirm your prescription.
  • We do not share your personal information in any way that is not covered in this policy without getting your consent first.

What we do with data - All users

When you use our products and services, we may also use your information:

  • In order to maintain and improve our products and services by making sure they are working well. For example, knowing which pages of our website frequently result in calls from confused customers helps us know where we need to improve our site design.
  • To help develop new products and services. For example, tracking the number of calls for basic pharmacy refills enabled us to develop a Refill App to make things easier on our pet owners.
  • In order to personalize your experience with our products and services according to the information we collect.
  • To provide services to you, including through our contractors. This includes sharing your address with providers of delivery services or sharing information with third parties that provide COVETRUS with email solutions, cloud hosting services, payment processing, website support and maintenance, and legal, regulatory, or audit services.
  • For regulatory compliance. We may share your personal information to comply with state boards of pharmacy and other regulatory agency laws, rules, and regulations. This can include providing required personal information in connection with mandatory controlled disclosures to state regulatory agencies, and providing disclosures in response to state or federal regulatory agency request.
  • For legal reasons. We may share your personal information to comply with inquiries from governmental authorities, or to protect, defend, exercise legal rights or claims, in connection with end user license agreements, terms of service or other applicable agreements, or as otherwise required by law. If we are legally required to share your information, we will attempt to notify you, unless such notification would violate law or court order.
  • In the event of business transfer. If COVETRUS is involved in a sale of assets, merger, acquisition, business transfer, or other change of control, we may share your information with other entities involved. We will require any such successor business entity to honor this Privacy Policy, and we will notify you of any changes that could affect your information. In the event of a business transfer, unless we are otherwise required by law to retain or provide your information to the other entity, you may request that your information be deleted from our records.
  • Sometimes COVETRUS cooperates with other processors, service providers and other suppliers to help us achieve our business goals. If our commitment involves the transfer of personal data, COVETRUS requires the processor to process this data in accordance with this policy. The data protection agreement is concluded prior to the transmission of any data. Of course, your explicit consent is required where required by law.

Managing your data

  • Websites. You can adjust and manage the privacy of your information via our websites, which allow you to opt out of certain features that we offer. By adjusting your device or browser settings, you can manage information by adjusting your personal profile, your subscriptions, your cookies, and your location services.
  • Email. You can opt out of emails through links in the emails you receive from us. Every email you receive from us will give you the ability to unsubscribe from receiving future emails.
  • Products. All use of products is subject to the user consent in the product’s subscription terms and conditions for each product. You can withdraw your consent at any time by unsubscribing from the product and discontinuing use.
  • By Contacting Us. You can also contact us anytime at if you would like to change or update your personal information.

How we protect your data – Technical safeguards

The security and confidentiality of your information is extremely important to us. We have implemented technical, administrative, and physical security measures to protect your information. As part of our efforts to protect your information, we have technical safeguards in place across our products and services, which may include the following:

  • Requiring a password in order for you to access your personal information;
  • Using firewalls to protect information held in our servers;
  • Encryption in transmitting personal information to our servers;
  • Limiting the number of personnel who have potential access to personal information; and
  • Routinely backing up the systems to protect the integrity of personal information.

There is always some risk that an unauthorized third party may find a way around our security systems. In the event of a security breach, the first thing we would do is notify you. This notice would include what happened, what information was breached, what COVETRUS is doing to respond, and who to contact with questions.

Protecting children’s privacy

COVETRUS does not knowingly sell products to, solicit, collect or retain personal information about children under the age of 18 without parental consent. If we learn that a child under 18 has submitted information to us without parental consent, we will take all reasonable measures to delete it from our databases and not use the information for any purpose (except where necessary to protect the child or others). If you become aware of any personally identifiable information we have collected from children under 18, please contact us at

Data protection rights

We comply with data privacy regulations applicable in the jurisdictions in which we operate. The following applies to privacy rights in countries subject to General Data Protection Regulation (GDPR):

  • Transparency and the right to use information. We provide notice to our employees, customers, suppliers, and others of how we use your personal data at the time of collecting personal data, or as soon thereafter as possible.
  • Right to access, rectification, restriction of processing and erasure. COVETRUS provides data subjects with access to their own personal data where required by applicable law and will rectify their personal data when it is incorrect and inaccurate and will ensure the right to erasure and to restriction of processing when these rights are not compatible with local regulations. We will secure your right to delete your personal data, which means that we are obliged to delete your personal data if (a) they are no longer needed for the purposes for which they were collected or otherwise processed, (b) the processing is illegal, (c) you object to processing and there are no overriding legitimate reasons for processing, or (d) there is a legal obligation to do so. Exceptions are cases where it is necessary to keep your personal data for the fulfillment of legal obligations, for reasons of public interest in the field of public health or, for example, for the determination, exercise or defense of legal claims.
  • We will ensure your right to restrict the processing of your personal data, so that until any disputes concerning the processing of your personal data have been resolved, we must restrict the processing of your personal data. We will restrict the processing of personal data if you deny their accuracy, the processing is illegal and you refuse to delete personal data, we no longer need your personal data, but we need it to exercise or defend legal claims or in case of your legitimate objection to the processing of your personal data.
  • Right to object and withdraw consent at any time. In addition to your rights set forth in the section below, you may opt out of any marketing communications at any time. You have the right to object to other processing activities, which will be balanced with our obligations to maintain compliance with local regulations and legitimate business interests of the company. The right to object also means that you can object to the processing of your personal data, which we process for our legitimate interest. If you object to the processing of personal data due to the legitimate interest of our company, your personal data will no longer be processed for these purposes, unless there are serious legitimate reasons for further processing.
  • Right to data portability. Based on your specific situation, we provide you with the right to obtain and reuse your data across different services, including transferring your data to you, another controller of data, or a trusted third party.
  • Changes to policy and express consent. You have the opportunity to express your consent for processing your data for new and different purposes, or we will inform you about the legal basis of such processing other than consent. The date stamp you see on this privacy policy will indicate the last date it was revised.

International Data Transfer

If you communicate with our website or provide us with any personal information, then your personal information may be transferred to the United States, but only within our corporate structure – i.e. to the company Covetrus Inc., 7 Custom House Street, Portland, ME 04101 all for the purpose of the performance of a contract, incl. handling product claims and for the purpose of analyzing the economic performance of COVETRUS within the corporate structure; in the United States of America, there is a US Privacy Shield decision that provides a reasonable assurance of your personal data being transferred to the United States. We however note that the United States of America is not on the list of countries that the European Commission considers sufficient to protect personal data. We provide appropriate safeguards for your data in the US and consistent security measures have been taken to ensure the security of your personal information.

At the same time, we would like to inform you that in the cases when a COVETRUS´s business partner (supplier of goods) resides or operates in Switzerland, your contact personal data may also be transferred to Switzerland, but only in cases of your purchase from such a supplier. By Commission Decision of 26 July 2000, adopted on the basis of Directive 95/46 /EC of the European Parliament and of the Council, on the adequate protection of personal data in Switzerland, Switzerland was identified as providing a level of protection for personal data equivalent to the protection of personal data in the EU.

About this policy

We review and may revise this policy from time to time as we add new features and services, as laws change, and as industry best practices evolve. We indicate the date the most recent changes were published on this page. If we update the privacy policy with significant changes, we will let you know, for example by placing a note on our website. Please review this policy periodically, and especially before you provide any information to us.

This Policy applies to website visitors, veterinary healthcare providers, pet and horse owners, application and product users, and other customers of the global COVETRUS, Inc. family of companies. This Privacy Policy doesn’t apply to other companies that advertise our services, or to services offered by other companies, including those that may be linked to from our services.

Cookie policy


Our website, (hereinafter: "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.


1.  Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

2.  Statistics cookies

We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.

3. Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

4. Social media buttons

On our website we have included buttons for to promote webpages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like . These buttons work using pieces of code coming from themselves. This code places cookies. These social media buttons also can store and process certain information, so a personalized advertisement can be shown to you.

Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. are located in the United States.

Placed cookies

We use Google Analytics for website statistics. For more information, please read the Google Analytics Privacy Statement:








Functional cookie from Google Analytics



1 day

Store and count pageviews



1 minute

Read and filter requests from bots



1 year

Store and count pageviews



2 years

Store and count pageviews



1 minute

Store a unique user ID

We use Google Adsense for showing advertisements. Read more
For more information, please read the Google Adsense Privacy Statement.








Store and track conversions




Provide ad delivery or retargeting

We use Hotjar for heat maps and screen recordings. Read more
For more information, please read the Hotjar Privacy Statement








Tracking user´s session






When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Agree and Continue", you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

Your rights with respect to personal data

You have the following rights with respect to your personal data:
You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
Right of access: You have the right to access your personal data that is known to us.
Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).

Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our websites again.

Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

Covetrus IE
Annacotty Business Park
Annacotty, Co. Limerick V94 YW71

How to contact us with questions

If you have any questions about this policy or our practices at COVETRUS, please contact us.

Any requests may be submitted as follows:

Marketing Communication Rejection: You can unsubscribe at any time by following the instructions to unsubscribe from our commercial emails –

To apply the remaining rights: Submit your request to You will receive a response from us as soon as possible, within 72 hours of receipt. If we need to extend this time for any reason, we will contact you.

The exercise of your rights does not affect your right to file a complaint with the relevant supervisory authority. In particular, you may do so when you believe that your personal information is being processed improperly or in violation of the law. You can file a complaint with the Office for Personal Data Protection, whose registered office is at Cork - City Quarter, Lapps’ Quay.